These Terms & Conditions govern your use of the Troy the Wellness Resort website and the booking of hostel or rental accommodations offered through our platform. By accessing our website, making a reservation, or using any of our services, you agree to be bound by these terms. We request all users to read these conditions carefully before proceeding to ensure a clear understanding of responsibilities, rights, and expectations. These Terms & Conditions apply to all visitors, guests, and customers who interact with our website.
By using our website, you agree to use it responsibly and lawfully. You must not engage in any activity that may damage the website, interfere with its functionality, or compromise its security. All information you provide through the site must be accurate, updated, and truthful. You also agree that you will not use the website for fraudulent bookings, false inquiries, or any activity that violates local laws or disrupts the experience of other users.
When making a booking on our website, you agree to provide accurate details regarding your identity, contact information, dates of stay, and room preferences. All bookings are subject to availability and may require advance payment or partial deposit, depending on the property’s rules. We reserve the right to cancel or modify any booking if incorrect information is provided, payment is not completed, or if required by safety, legal, or operational reasons. Guests must follow all hostel rules and guidelines displayed on the property or communicated during the booking process.
Guests are required to follow the official check-in and check-out times set by the property. A valid government-approved ID is mandatory for all guests at the time of check-in. Any early check-in or late check-out requests are subject to availability and may involve additional charges. Failure to vacate the room at the designated check-out time may lead to extra fees or actions as per property policies.
All prices displayed on our website are based on room type, date, and availability. Prices may change without prior notice due to seasonal demand, promotions, or operational adjustments. Payment may be required in advance depending on the booking policy. We use secure payment gateways to ensure safe online transactions. Any additional services, such as meals or amenities, may incur extra charges that must be settled before check-out.
Cancellation, refund, and modification policies vary depending on the property and booking type. Some bookings may be non-refundable, while others may allow partial or full refunds if canceled within the permitted time frame. Guests are responsible for reviewing the cancellation policy before confirming a reservation. In case of no-shows or cancellations after the allowed period, applicable charges will be deducted as per the policy.
Guests must maintain proper behavior, respect other occupants, and follow all rules set by the property. Any damage caused to the property, furniture, or facilities may result in additional charges. Illegal activities, disturbance to other guests, or misuse of the premises will lead to immediate cancellation of the stay without refund. Guests are responsible for safeguarding their belongings; the property is not liable for loss or theft of personal items.
While we aim to provide accurate information and safe services , Troy the Wellness Resort is not responsible for disruptions caused by circumstances beyond our control, such as natural disasters, government regulations, power failures, or technical issues. We are not liable for any direct or indirect damages, losses, or injuries resulting from your stay, website usage, or failure to comply with property rules. Guests must ensure they follow local regulations and personal safety guidelines throughout their stay.
Our website may display links to third-party services or external platforms. These sites operate independently and have their own terms, policies, and responsibilities. We are not accountable for the accuracy, performance, or reliability of such external services, nor do we endorse any content provided on third-party websites. Guests should review their rules before interacting or making any transactions with them.
Your use of our website and booking system is also governed by our Privacy Policy. By using our services, you consent to the collection and use of personal information as described in the Privacy Policy. We take necessary measures to ensure the safety and confidentiality of your data, but users must keep their login information secure and avoid sharing sensitive details unnecessarily.
We may update or modify these Terms & Conditions from time to time to reflect changes in business operations, legal requirements, or service improvements. Any changes will take effect immediately upon being posted on this page. Continued use of the website after updates indicates acceptance of the revised terms, so we recommend reviewing this page periodically.
For any questions, clarifications, or concerns regarding these Terms & Conditions or the use of our website and services, please contact us through the official details provided on our website. Our support team is available to assist you and ensure your experience with Troy the Wellness Resort remains smooth, safe, and satisfactory.
