This Privacy Policy explains how Troy the Wellness Resort collects, uses, and protects the personal information of visitors, guests, and customers who interact with our hostel and rental website. By using our website, making a booking, or contacting us for inquiries, you agree to the practices described in this policy. We are committed to providing full transparency regarding data handling and ensuring that your privacy is respected at every step. Our goal is to maintain your trust and provide a secure, smooth, and reliable experience whenever you browse our site or use our services.
When you engage with our website, we may collect personal details such as your full name, email address, phone number, ID proof information, payment details, check-in and check-out dates, and room preferences. Additionally, we may gather technical information including your IP address, browser type, device details, location data, and browsing behavior. This information helps us understand user needs, improve website performance, enhance security, and offer a more personalized booking experience.
Your information is used to confirm bookings, send important updates, respond to questions, provide customer support, process payments, and maintain records as required by law. The data collected allows us to offer better customer service, ensure accurate reservation management, and protect the safety and security of both guests and the property. We never use your information for any unlawful purpose and ensure all data handling follows legal guidelines.
We do not sell, trade, or rent your personal information to unaffiliated third parties. However, we may share your data with trusted service providers who assist with essential business operations such as payment processing, hosting, customer support, and identity verification. We may also disclose information to government authorities when required by law for security checks, compliance, or regulatory purposes. In every case, we ensure that your information is handled with strict confidentiality.
Our website may use cookies and similar technologies to enhance your browsing experience by remembering your preferences, keeping track of bookings, and analyzing website traffic. These technologies help us deliver a better user experience while improving the functionality and reliability of our website. You may choose to disable cookies through your browser settings, although some features of the site may not function properly as a result.
We take strong measures to safeguard your personal information from unauthorized access, misuse, alteration, or loss. Our website is hosted on secure servers, and we use modern technology and industry-standard practices to keep your data safe. While no online system is entirely immune to security risks, we continuously review and upgrade our protective measures to ensure the highest level of data protection.
You have the right to request access to the personal information we hold about you, correct inaccurate details, or request deletion of your data when legally permissible. You may also withdraw consent for optional data collection at any time. If you have concerns about how your information is being handled, you can contact us, and we will take appropriate steps to assist you and address your concerns.
Our website may contain links to external websites or platforms that operate independently from Troy the Wellness Resort. These external sites have their own privacy policies, and we are not responsible for how they collect or use personal information. We encourage you to review their policies before sharing any data or engaging in any transactions on their platforms.
We may update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or internal practices. All updates will be posted on this page, and the revised version will take effect as soon as it is published. We recommend reviewing this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us through the official contact details provided on our website. We are always available to assist you and ensure that your privacy and security are protected at all times.
